Red Sea Holidays has recently introduced a new reservations system to support its growing business. The new “@COM” system gives it a more flexible platform for managing the existing product portfolio, improved extras and upgrade offerings, and supports a range of exciting future product developments. Most of all it makes it easier for travel trade partners to search, book and maximise revenue from every booking.
The operator currently runs TWO reservations systems - to minimise disruption to Summer 2013 season bookings, there will be a transition period where it operates the current and new reservations systems side by side:
Updating your systems:
Availability searches on your in-house systems should be amended to point to the relevant Red Sea Holidays reservation system, dependant on the departure date:
Departures up to and including 31 October 2013 – RED#
Departures 1 November 2013 and later – SEA#Viewdata and website passwords for the new SEA# system will remain the same as those used currently for RED# Travel partners are requested to liaise with their IT support teams to facilitate this change.
Third party systems providers:
Systems providers Traveltek, Comtec, Micros, Kwik Hols, Top Dog and Vertical are aware of the changes and are currently working to integrate the new scripting. Until this development work has been completed it will be necessary to log in to SEA# manually.
In the short term, Multicom will not feature/return our holidays for departures beyond 31 October 2013.
Administration of existing bookings:
All reservations made on RED# up to 31 July, and departing 1 November 2013 or later will be transferred onto the new system during August. This will result in a new booking reference number being generated.
Red sea Holidays will issue new booking confirmations along with a covering letter which will include details of the new and old booking reference numbers. Upon receipt of this information, the details should be updated within agents' back office system to ensure there are no issues with payments and statement reconciliation further down the line.
More information:
Questions relating to the change, and additional information, can be addressed at traderelations@redseaholidays.co.uk
The operator currently runs TWO reservations systems - to minimise disruption to Summer 2013 season bookings, there will be a transition period where it operates the current and new reservations systems side by side:
| Departure dates | Booking System | Viewdata Code | Notes |
| Holidays departing up to and including 31 October 2013 | Current "ATOP" system | RED# | This will operate as it does currently for all holidays departing up to and including 31 October 2013. The ATOP system will cease to operate on 1 November 2013. |
| Holidays departing 01 November 2013 or later | New "@COM" system | SEA# | The new system applies to holidays that depart from 1 November 2013 onwards. This system is live now. |
Updating your systems:
Availability searches on your in-house systems should be amended to point to the relevant Red Sea Holidays reservation system, dependant on the departure date:
Departures up to and including 31 October 2013 – RED#
Departures 1 November 2013 and later – SEA#Viewdata and website passwords for the new SEA# system will remain the same as those used currently for RED# Travel partners are requested to liaise with their IT support teams to facilitate this change.
Third party systems providers:
Systems providers Traveltek, Comtec, Micros, Kwik Hols, Top Dog and Vertical are aware of the changes and are currently working to integrate the new scripting. Until this development work has been completed it will be necessary to log in to SEA# manually.
In the short term, Multicom will not feature/return our holidays for departures beyond 31 October 2013.
Administration of existing bookings:
All reservations made on RED# up to 31 July, and departing 1 November 2013 or later will be transferred onto the new system during August. This will result in a new booking reference number being generated.
Red sea Holidays will issue new booking confirmations along with a covering letter which will include details of the new and old booking reference numbers. Upon receipt of this information, the details should be updated within agents' back office system to ensure there are no issues with payments and statement reconciliation further down the line.
More information:
Questions relating to the change, and additional information, can be addressed at traderelations@redseaholidays.co.uk
MTB 03/08/2013
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