Thomas Cook has responded to reports that some agents may have been experiencing difficulties ordering brochures (Thomas Cook, Cresta, Airtours, Club 18-30, Neilson, Signature, Escapades, Neilson) on the Trade Gate website.
Currently, the company is unable to fulfill orders placed through Trade Gate. However, it can accept orders via email to brochure.orders@thomascook.com - including details of the brochures required and the agent's ABTA number. Alternatively, brochures can be viewed at http://www.brochure-store.co.uk/.
Any further questions should be referred to the Key Account Manager or to www.thomascookworld.com
Please see below details of changes on Viewdata for Lates.
Late Search Menu Item
Late Search has been added as an option in the Viewdata Menu (menu item 3), with latest search date for the Lates Grid displayed next to the menu option
Lates Booking Journey
Lates Booking journey has been added, including search page, Lates Grid, package selection and flight selection.
Lates Grid
The Lates Grid now shows all available holidays departing within the Lates period, not just Late Offer holidays. This is different from the previous Viewdata system, which only showed Late Offer holidays (and which will cease operation after the last Summer 13 departures).
The Lates Grid shows the lead-in prices (i.e. cheapest adult package price) by Departure Date, Route, Duration and Star Rating, based on standard occupancy.
Where there are multiple flights on same day, the Lates Grid will show the cheapest lead-in price of all of these flights, and then preferred flight can be selected on a new page which appears later in the journey.
Late Offer Holidays ‘LD’
A Late Offer holiday shows the label ‘LD’ next to it on the Late Search package selection screen. Late Offer holidays will also appear in Adult Price and Party Price search results, again denoted ‘LD’. This is different from the previous Viewdata system, which only showed brochure holidays through these searches.
Transfers and Late Offer Holidays
As before, transfers are not included with Late Offer Holidays. Where a Late Offer holiday has been selected the message ‘NO TRANSFER INCLUDED’ has been added to the accommodation screens to make this clear. Transfers continue to be added to Late Offer holidays by default in the Extras section of Viewdata, but they can be removed if not required (as per previous Viewdata system). Transfer prices may vary.
Lates Terms & Conditions Screen
There is no Lates Terms & Conditions confirmation question displayed or subsequent screens containing Terms & Conditions for Late Offer holidays. Full Terms & Conditions for Late Offer holidays are available in the corresponding brochures.
Further Information
A guide containing screenshots of the new Viewdata functionality is attached for further reference.
Any further questions should be referred to www.thomascookworld.com
MTB 28/09/2013
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