Flybe PART-FLOWN ITINERARY CHANGES NOW LIVE ONLINE

Flybe has advised that functionality enabling customers to make itinerary changes on flybe.com when their booking is partially flown is now live. This enhancement applies to bookings originally made online at flybe.com. Previously it was only possible to make an itinerary change online when the booking was wholly unflown.

It is not possible to amend GDS bookings online - any booking made via a GDS must still have itinerary changes processed via a GDS.

To make an itinerary change online,  the booking should be retrieved as normal via the 'Manage my booking' option from the homepage.

Enter:
1. Flybe Booking reference
2. Booker's forename
3. Booker's surname

NOTE: it is important to enter the booker's name in order to enable the 'Change flight' functionality.

Part-flown itinerary changes will not be possible under the following circumstances:

a) Where the original flights are subject to minimum stay restrictions (this currently affects Loganair flights only).

b) Where the booking has previously been affected by a schedule change, itinerary changed via the Flybe Call Centre, disrupted or where the passenger is already checked-in.

c) It will not be possible to change the return flight's departure point.

d) It will not be possible to amend the return flight's destination point to a different currency area (e.g. changing return destination from Belfast to Dublin).

Where these circumstances apply changes will need to be made via the Call Centre by calling 0871 700 2000. Queries should be directed to e-mail sales.support@flybe.com

A copy of this announcement is also available at www.flybe.com/trade

MTB 05/10/2013