Jet2Holidays PRESENT NEW PRE-TRAVEL CONTACT DETAILS

In order to improve agents' experiences when making amendments & cancellations to existing bookings Jet2Holidays have changed their contact process.

Pre Travel Services now have a dedicated Administration Team, who will focus on amendments & cancellations that are requested by email.

These email addressesshould be used to contact PTS via email:

Amendmybooking@Jet2Holidays.com – For non urgent requestsCancellations@Jet2Holidays.com - Cancellation of passengers or full bookings (emails handled within 24 hours)

PTS are still contactable by phone on 0800 408 5596 option 1 and agents should continue to use this number when an amendment may result in additional costs or if the booking to be amended is for travel within 14 days.

The Pre Travel Services line is available 08:30 until 17:00 Monday to Saturday.

Jet2Holidays advise that calls may be placed in a queue when contacting the Pre Travel Services Team – especially between 11:00 and 15:00 which are peak call times.

**OTHER USEFUL CONTACT INFORMATION FOR TRADE**

To Make a New Booking (9 passengers or less) – 0800 408 5596 option 2

To Make a Group Booking (10 or more passengers) - 0800 408 5596 option 3

To setup a new account, update user account information, unlock passwords or order brochures - 0800 4085596 option 4 or email: mailto:tradesupport@jet2holidays.com

To follow up on a complaint for a holiday which has returned - 0800 408 5596 option 5

Jet2.com Flight Only Bookings & Amendments – 0871 226 1737

MTB 05/07/13