Thomas Cook has announced the release a new version of its Symphonyviewdata system - now live for Thomas Cook, Airtours, Manos, Style Collection, Neilson Beach and Ski, Club 18-30, Escapades and Thomas Cook Accommodation only products.
As part of this release TC has disabled the Display/Cancel/Amend Booking option in viewdata with this functionality now being delivered via the simpler and more flexible new Thomas Cook amendment portal, where agents can make a full cancellation, change names, add or amend dates of birth and add or remove extras or add requests. Other amendment and part cancellations can still be done through the Administration team on the usual contact numbers found in the resources section of Thomas Cook World.
The Thomas Cook amendment portal can now be reached via www.thomascookworld.com using the same abta/password log-on credentials as viewdata. Agents will need to manually log in for security reasons.
For password queries ONLY agents should call Systems Support on 0871 895 0090 Option 2.
It will also be possible to access the portal directly through the web link agents may already use for TC's Direct Debit portal, which is http://www.thomascookb2b.com/.
A Thomas Cook amendment portal user guide can be found by visiting the SPAA Today download option above and opening the 06 July 2013 edition of the ebulletin.
MTB 05/07/13
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